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What We Learned?

*Identify outcomes income poverty level; *There needs to be different strategies for different “levels” of poverty.  i.e. most vulnerable 100%

*Process to create and adopt model for replication

*Systems often institute too many rigid rules for all – not client centered

*System change/Do

*Need policy change

*Need it expedited

* Systems need to change to be more client centered – flexibility in rules

*We are improving some of our systems.  i.e centralized intake process for homeless

*Phased out not drop off